Auviel product
Concierge
Company-trained AI chat on your site that completes orders and bookings, not a generic widget that deflects to a phone number.
Book a demo
Overview
Auviel Concierge is custom AI chat deployed on a client’s website, trained on their menus, services, and policies, that can complete orders and appointment bookings inside the conversation.
Most site chat is either a FAQ bot or a ticket form. Concierge is built for operators who need guests and patients to finish in chat: find what they want, pay, and get confirmation without leaving the thread.
We deploy Concierge as part of Auviel product work: trained on your content, wired to your checkout or booking flow, and measured on production outcomes, not demo scripts.
Production metrics
Monthly conversations
0k+
Naija Jollof Waterloo, live deployment.
Monthly conversations
0k+
Balija Eye Care, live deployment.
First response
<0 min
Typical time to first reply in production.
Satisfaction
0%
In-chat positive ratings across live deployments.
Monthly figures from live production. Satisfaction = in-chat positive ratings. Chat conversion = completed order or booking in the chat flow after purchase intent. Supports 180+ languages via underlying models.
What Concierge does in production
Shipped on client sites today, shaped around how each business actually sells.
Orders inside chat
Guests browse menus, customize items, and pay in the same conversation. Built for mobile rush hours, not desktop FAQ trees.
Appointments and consults
Patients and clients book visits, choose services, and confirm without a separate portal maze or callback queue.
Trained on your business
Menus, hours, policies, and tone from your real content. Answers stay in brand and route to humans when the case needs one.
Fast first response
Under one minute to first reply in live deployments, so chat feels like service, not a ticket that disappears.
Live deployments
Named clients, measured in production.
Naija Jollof Waterloo
Restaurant ordering chat on the digital storefront Auviel built and runs.
- Conversations / month
- 20k+
- Messages / month
- 43k+
- Orders completed in chat
- 700+
- Chat conversion
- 80%+
Completed order after express purchase intent in chat.
Frequently asked questions
What is Auviel Concierge?
Auviel Concierge is custom AI chat on your website, trained on your business, that can complete orders and appointment bookings inside the conversation. It is deployed by Auviel for clients such as Naija Jollof Waterloo and Balija Eye Care.
Is Concierge the same as Flowforce?
No. Flowforce is Auviel’s AI CRM for sales teams. Concierge is customer-facing chat on a client’s website for orders, bookings, and support.
How do you measure chat conversion?
We count completed orders or bookings in the chat flow after a user expresses purchase or booking intent, not every casual question. Definitions are published alongside metrics on this page.
Can Concierge handle multiple languages?
Yes. Live deployments support 180+ languages through the underlying models, with answers grounded in each client’s trained content.
How do we get Concierge on our site?
Book a demo. We map your menus or services, checkout or booking path, and ship Concierge as a deployed product, not a self-serve signup today.
Need chat that finishes orders and bookings?
Tell us what guests or patients should complete on your site. We will map Concierge to your flow and ship with the same production bar as our live deployments.