Product Terms

1. Parties and products

Auviel Inc. (“Auviel,” “we,” “us”) offers products under brands such as Flowforce, Auviel Concierge, and Auviel Mirror, and other software we make available online. “Product” means the hosted software, related APIs, documentation, and support we provide under these terms.

Website browsing on www.auviel.com alone is governed by our Terms of Use. Professional services (custom build, consulting) are governed by separate statements of work or client agreements.

Flowforce and product sites. Flowforce may be accessed at flowforce.app or related domains. If that product site publishes its own terms of service, privacy notice, or order terms, those documents control for use of that Product to the extent they conflict with these Product Terms. These Product Terms still describe Auviel’s baseline expectations for products we offer.

2. Accounts and eligibility

You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account. You must be able to form a binding contract and use the Product only for business or lawful purposes we allow. The Product is not directed at children under 16.

3. License and restrictions

Subject to these terms and your plan, we grant you a limited, non-exclusive, non-transferable right to access and use the Product during the subscription term. You may not reverse engineer (except where law forbids this restriction), circumvent usage limits, sublicense access, or use the Product to build a competing product using our non-public materials.

Use must also comply with our Acceptable Use Policy.

4. Customer data

You retain rights in data you submit to the Product (“Customer Data”). You grant us a license to host, process, and display Customer Data only as needed to provide and improve the Product, prevent abuse, and meet legal obligations. Our handling of personal information is described in our Privacy Policy and any data processing terms we agree with you.

You represent that you have the rights and notices required to submit Customer Data (including personal information of your end users or contacts) to the Product.

5. AI features

Some Products include AI-assisted features. Outputs may be inaccurate or incomplete. You are responsible for reviewing outputs before relying on them for business, legal, or customer-facing decisions. Do not submit data you are not permitted to process. We may use prompts, outputs, and related telemetry to operate, secure, and improve the Product, subject to our Privacy Policy and any stricter commitments in your order.

6. Fees and plans

Paid plans are billed according to the pricing and term shown at checkout or in your order. Fees are non-refundable except where required by law or expressly stated. We may change pricing for renewals with notice as described in-product or in your order. Taxes may apply.

7. Availability and changes

We aim for reliable availability but do not guarantee uninterrupted service. We may modify features, enforce limits, or discontinue parts of a Product with reasonable notice when practical. Beta or preview features are provided as-is and may change or end without notice.

8. Intellectual property

We and our licensors own the Product, branding, and underlying technology. Feedback you provide may be used by us without obligation to you.

9. Confidentiality

Each party may receive non-public information from the other. The receiving party will protect it with reasonable care and use it only for performing under these terms, except information that is public, independently developed, or required to be disclosed by law.

10. Disclaimers

THE PRODUCT IS PROVIDED “AS IS.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Product will meet your requirements or be error-free.

11. Limitation of liability

To the fullest extent permitted by law, Auviel’s total liability arising from the Product in any twelve-month period will not exceed the amounts you paid us for that Product in that period (or CAD $100 if you are on a free plan). We are not liable for indirect, incidental, special, consequential, or punitive damages. Nothing in these terms limits liability that cannot be limited under applicable law.

12. Suspension and termination

We may suspend or terminate access for AUP violations, non-payment, or risk to the service. You may stop using the Product at any time; paid terms follow your order’s cancellation rules. On termination, your right to access ends; we may delete Customer Data after a reasonable retention window unless law or a written agreement requires otherwise.

13. Precedence

If you have a signed master services agreement, order form, or data processing agreement with Auviel for the same Product, that document controls over these Product Terms to the extent of conflict. Product-site terms on flowforce.app (or another product domain) also take precedence for that Product where they conflict.

14. Governing law

These Product Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Courts in Ontario will have exclusive jurisdiction, except where mandatory law requires otherwise.

15. Changes

We may update these Product Terms. The “Last updated” date will change when we do. Material changes for paid customers will be communicated with reasonable notice where practical. Continued use after the effective date constitutes acceptance.

16. Contact

Questions about these terms: hello@auviel.com
Auviel Inc., 150 King Street West, Suite 200, Toronto, ON M5H 1J9, Canada